FAQs

Delivery and Shipping

Australia & New Zealand delivery

                       Orders under $100           Orders $100 +

 

Standard               $7                                     FREE

Express                 $15                                     $15

 

Orders placed before 11am (AEST) Mon-Fri are dispatched on the same day.

 

All other orders (including orders made on weekends & public holidays) are dispatched next business day.

 

(Please note that during sale periods, dispatch times can vary)

 

Standard Shipping: 2-5 business days from dispatch
Express Shipping: 1-2 business days from dispatch

* Please note that these are estimates and delivery times may sometimes vary.

 

– We cannot be held liable for any lost or stolen deliveries.

– We will not be held responsible for any refusals of shipment, unclaimed goods and re-delivery attempt costs.

 

Please ensure all details are entered correctly during the checkout process.

 

International delivery

 

                        Orders under $150           Orders $150 +

 

Standard               $30                                    FREE

 

International deliveries usually take 3-10 business days

 

Please be aware that packages may be subject to delays and additional taxes and duties when entering countries outside Australia. We cannot be held accountable for any delays or extra fees incurred.

Returns and Exchanges

Returns

We hope you love your Jasmine Alexa purchase but if you are not 100% satisfied, we will provide a full refund, size exchange or credit note for all full price items that adhere to the below conditions. We offer FREE returns within Australia.

 

Please note – we do not offer exchanges or refunds on SALE items.

HOW TO RETURN WITHIN AUSTRALIA:

  1. Please click here to complete your returns request
  2. We will email you within the next business day with your FREE shipping label
  3. Simply place stick the provided shipping label on the outside of the parcel
  4. Drop your parcel off at a convenient street Post Box 24/7 or at your local Post Office
  5. Once received, we assess your return and if in compliance with our return policy, complete your refund, exchange or store credit

HOW TO RETURN FROM OUTSIDE AUSTRALIA:

  1. Please click here to complete your returns request
  2. We will email you within the next business day with our return shipping address
  3. Simply place send back to our Melbourne warehouse
  4. Once received, we assess your return and if in compliance with our return policy, complete your refund, exchange or store credit

Conditions:

– Item(s) must be returned within 30 days of purchase

– Original Jasmine Alexa tags must remain attached

– Item(s) must be in original condition, unworn and unwashed.

– Initial Jasmine Alexa invoice must be included in the parcel with the item(s) you wish to exchange

– Please hold on to the parcel tracking number once it has been sent. We cannot be held liable for any items lost in transit

– Once we receive your package we will process the exchange immediately

– Please note exchanges can only be made if the intended item is available

 

If you are entitled to a refund, we will refund you the price that you paid for the item(s) and the delivery costs.

 

Refunds can only be credited back to the credit card or Paypal account that was used to make the original purchase. The refund will be processed as soon as the items have been received by Jasmine Alexa, however, please allow 14 days from the day you return the product for your account to be credited.

 

If you purchased your Jasmine Alexa item(s) from a third party retailer, please take them back to the shop when the purchase was made and they will arrange your exchange or refund based upon their exchange and returns policies.

 

If you have any queries regarding the returns and exchanges process, do not hesitate to contact us at

[email protected]

or

(03) 9527 3847

 

Size Guide

  • Small (8)

  • Medium (10)

  • Large (12)

  • Bust (cm)

  • 85

  • 90

  • 95

  • Waist (cm)

  • 70

  • 75

  • 80

  • Hips (cm)

  • 90

  • 95

  • 100

  • S/M

  • M/L

  • Bust (cm)

  • 85-90

  • 90-95

  • Waist (cm)

  • 70-75

  • 75-80

  • Hips (cm)

  • 90-95

  • 95-100